|
Solutions
 myView
A comprehensive product to make the most of your CA Service Manager. myView is aimed at team leaders, analysts and users who need capabilities to create, customise and share views with team members on specific areas that they need to work on.
| Key Features |
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To generate effective presentation of the jobs |
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Update any field on multiple jobs |
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Export list of jobs to CSV file |
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Export selected jobs to templates such as HTML, XML, Text and Rich Text Format |
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Easily import data from CSV files |
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To log calls with ease by using the existing CA Service Manager template |
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Automate the migration and maintenance of data |
ITSM
Project
Toolkit (ITIL and PMBOK combined) 
itSMP combines two world-wide
Best Practice Frameworks.
Utilise the benefits of PMBOK in
your next ITIL project with a Tool Kit which combines them both, that
anyone can use.
The ITSM Project Toolkit is a
Project Management
Tool Kit for ITIL Project Implementations. It takes the best known
project management techniques and applies them to an ITIL Best Practice
implementation in an easy-to-apply, accessible format. The Tool Kit
presents an easy-to-understand End-to-End workflow with a Critical Path
identified. The ITSM Project Toolkit shows you Step-by-Step how to
manage each step of the
ITIL project lifecycle.
There are powerful, tried and
tested Templates, Guides and other tools to facilitate a quicker,
quality implementation. If you're a novice, the Tool Kit will lead you
calmly and effectively through unknown territory. And if you're an
experienced project manager in ITIL implementations, this complete
guide will serve as a repository of process templates, guides and tools
to ensure that you never forget a step, even when handling the most
unusual or complicated projects.
In the full version of the ITSM
Project Toolkit, for each of the 5 phases, templates based on our 10
years
experience are provided. These templates are not just section headings,
but include actual details that only require minor inputs to generate a
completed document.
The ITSM Project Toolkit
provides:
- 57 Word Documents
- 5 Power Point Presentations
- 18 Spreadsheets
- 3 Schedules
ITSM
Project Toolkit Get Started Zip File (6MB) 
ITSM
Project Toolkit Read Me PDF
In the Get Started version of ITSM Project Toolkit, you have access to
the first phase
INITIATE and two key templates in the PLAN phase. This allows you to
get your project off the ground, while becoming familiar with ITSM
Project Toolkit.
To purchase the full version of ITSM Project Toolkit at $USD249.00
which includes all
of the templates for all phases, email us at pmtoolkit@itsmp.com . If you
have any
questions, feedback, or are interested in a specific template, please
contact us at achievemore@itsmp.com.
Service
Desk NOW!™
Service Desk NOW!™ is
fuelled with everything you need to get your ITIL V3 Service Desk
solution up and running - faster and for less than you ever imagined.
Built on CA's proven (certified Gold Level ITILŪ Process Compliance),
out-of-the-box Service Desk solution, it comes fully pre-configured
with best practive workflows - engineered from our 10+ years of
intimate experience with ITIL Service Desk implementations. And as hard
as it might be to believe - it can be up and running in as little
as one day.
Service Desk NOW!™
Product
Brief
|
Simple, single-system,
easy to integrate
|
|
Intuitive, easy-to-use web
interface
|
|
Built on proven CA Service
Desk Solution
|
|
Automates common workflows
for easier
service delivery
|
| |
Pre-configured with best
practive
workflows
|
|
Auto-upgrades usable from
Day 1
|
| |
Leverages proven
virtualisation technology
|
|
Includes tools, guides,
'how-to' videos
and more
|
| |
Flexible, customisable,
scalable
|
|
Ready-to-run for 2-5 times
less than
conventional solutions
|
| |
Installed and
running in
as little as 1
day
|
Self
Service
Centre 
Self Service Centre
Product Brief
The Front-End for your Service
Catalogue
• Improves the Procurement Process
• Automates the processing of Access Request Forms
• Allows Field Technicians to view and update jobs
online
• Allows Users to update personal details
• Allows Users to update asset and configuration item
details
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