itsm Partnership - Services - Brisbane Queensland

	Consulting Solutions

	Competency Awareness and Training

Company Services

Through our network of Quality Partner Organisations we offer a complete portfolio of business solutions for IT Service Management and beyond.

Whether your need is particular to ITSM Strategy development, the implementation of new IT Processes, or ongoing support for continual improvement efforts.

Consulting Solutions

Your success is our success and so we partner with you to establish a clear understanding of your business objectives and critical success factors. We work with you to formulate the most appropriate and effective solution for your particular needs.

The following list provides an overview of solution components for which we have extensive delivery experience.

Consulting Solutions
Process Design and Implementation experience
	Request Fulfilment
	Incident Management
	Problem Management
	Change Management
	Release Management
	Service Asset and Configuration Management
	Service Portfolio Management
	Service Level Management
	Service Catalogue Management
ITSM Toolset implementation experience
	CA Unicenter Service Desk
	CA Unicenter Asset Management
	CA Unicenter Desktop and Server Management
	Frontrange ITSM and Heat
	HP Service Manager
	HP OpenView Service Desk
	HP OpenView Network Node Manager
	HP OpenView Operations
Business Services
	Business Analysis & Design
	IT Strategy Development
	Organisational Change Management
Continual Service Improvement
	Assessment Services and Process Audit
	Reporting and Business Intelligence
	Periodic Health check and Mentoring support
Related Services
	Integrated Procurement Solutions
	Asset Management
	IT System integration Services

Competency Awareness and Training

Implementing Service Improvement initiatives means doing things differently, it's very much about organisational and behavioural change and so it is critically important to consider the people factor.

As itsm Partnership we have a range of Certification and Customised training solutions particular to your needs.

Competency Awareness and Training
ITIL Certification Training
	ITIL V2 Foundation
	ITIL V2 to V3 Foundation bridging course
	ITIL V3 Foundation
	ITIL V2 to V3 Managers bridging course
Customised Solutions
	Training Strategy Development
	Awareness Workshops
	Content Development
	Toolset Training
Related Services
	Resource Development
	Content Licensing